{
  "nav": {
    "users": "Users",
    "invites": "Invitations",
    "companies": "Companies",
    "roles": "Roles & permissions",
    "ticketMeta": "Statuses & priorities",
    "templates": "Notification templates",
    "assigneePerformance": "Assignee performance",
    "departments": "Departments",
    "categories": "Categories",
    "sla": "SLA policies",
    "audit": "Audit logs"
  },
  "states": {
    "empty": "No records found.",
    "error": "Could not load data.",
    "forbidden": "You do not have permission to view this data."
  },
  "users": {
    "title": "User management",
    "subtitle": "Manage users and department memberships. Everyone is a user; roles and permissions define what they can do.",
    "manageInvites": "Manage invitations",
    "manage": "Manage",
    "active": "Active",
    "inactive": "Inactive",
    "activate": "Activate",
    "deactivate": "Deactivate",
    "departmentMemberships": "Department memberships",
    "departmentHead": "Official Department Head",
    "primaryDepartment": "Primary department",
    "setPrimary": "Set primary",
    "setDepartmentHead": "Set as Official Department Head",
    "unsetDepartmentHead": "Remove as Official Department Head",
    "addDepartment": "Add to department",
    "selectDepartment": "Select department",
    "selectCompany": "Select company",
    "addToDepartment": "Add user",
    "removeDepartment": "Remove",
    "roleInDepartment": "Department Role",
    "inviteRoles": {
      "departmentRoleLabel": "Department Role",
      "departmentRoleHint": "Defines this user's operational permissions inside the department.",
      "officialHeadLabel": "Official Department Head",
      "officialHeadHint": "The official Department Head owns department-level approvals, escalations, reporting, and workspace administration.",
      "roles": {
        "agent": "Agent",
        "viewer": "Viewer",
        "manager": "Manager"
      },
      "roleDescriptions": {
        "agent": "Can work on department tickets and assigned work.",
        "viewer": "Read-only access to department work.",
        "manager": "Can manage department tickets, settings, users, reports, and operational workflows."
      },
      "notices": {
        "managerWithoutHead": "Manager gives operational management permissions, but this user will not be treated as the official Department Head.",
        "headWithOperationalRole": "This user will be treated as the official Department Head and will receive department ownership permissions.",
        "transferOwnership": "This department already has an Official Department Head. Assigning this user will transfer department ownership.",
        "confirmTransfer": "I understand that department ownership will transfer to this user."
      }
    },
    "filters": {
      "company": "Company",
      "department": "Department",
      "allCompanies": "All companies",
      "allDepartments": "All departments"
    },
    "roles": {
      "member": "Agent",
      "viewer": "Viewer",
      "manager": "Manager"
    },
    "columns": {
      "name": "Name",
      "email": "Email",
      "departments": "Departments",
      "status": "Status",
      "actions": "Actions"
    }
  },
  "assigneePerformance": {
    "title": "Assignee performance",
    "subtitle": "Ticket handling metrics from the dashboard (last 30 days). This is not user account management.",
    "columns": {
      "name": "Name",
      "email": "Email",
      "handled": "Handled (30d)",
      "closed": "Closed (30d)"
    }
  },
  "departments": {
    "title": "Departments",
    "subtitle": "Create and manage departments for your company.",
    "create": "Add department",
    "createTitle": "New department",
    "editTitle": "Edit department",
    "active": "Active",
    "inactive": "Inactive",
    "confirmDelete": "Delete this department? This cannot be undone.",
    "companyRequired": "Select a company to view and manage its departments.",
    "columns": {
      "name": "Name",
      "code": "Code",
      "slug": "Portal slug",
      "description": "Description",
      "portal": "Portal URL",
      "users": "Users",
      "heads": "Department heads",
      "status": "Status",
      "actions": "Actions",
      "id": "ID"
    },
    "slugPlaceholder": "it",
    "portalEnabled": "Portal enabled",
    "portalRequiresMembership": "Require department membership",
    "portalDescriptionEn": "Portal description (English)",
    "portalDescriptionAr": "Portal description (Arabic)",
    "copyPortalLink": "Copy link",
    "manageUsers": "Department users"
  },
  "companies": {
    "title": "Companies",
    "subtitle": "Super-admin company management.",
    "create": "Add company",
    "createTitle": "New company",
    "editTitle": "Edit company",
    "active": "Active",
    "inactive": "Inactive",
    "confirmDelete": "Delete this company?",
    "columns": {
      "name": "Name",
      "code": "Code",
      "emailDomain": "Email domain",
      "status": "Status",
      "actions": "Actions"
    }
  },
  "roles": {
    "title": "Roles & permissions",
    "subtitle": "Manage global role permission assignments.",
    "dangerous": "sensitive",
    "superAdminWarning": "Changes to super_admin can lock out platform access. The last super admin cannot be demoted.",
    "saveSuccess": "Permissions saved."
  },
  "ticketMeta": {
    "title": "Ticket statuses & priorities",
    "subtitle": "Configure workflow statuses and ticket priorities per department.",
    "statuses": "Statuses",
    "priorities": "Priorities",
    "name": "Name",
    "color": "Color",
    "flags": "Flags",
    "sortOrder": "Sort order",
    "default": "Default",
    "closed": "Closed",
    "resolved": "Resolved",
    "createStatus": "New status",
    "editStatus": "Edit status",
    "createPriority": "New priority",
    "editPriority": "Edit priority",
    "confirmDelete": "Delete this record?"
  },
  "templates": {
    "title": "Notification templates",
    "subtitle": "Edit department notification templates or reset to global defaults.",
    "type": "Type",
    "channel": "Channel",
    "scope": "Scope",
    "global": "Global",
    "departmentOverride": "Department override",
    "reset": "Reset to global",
    "customize": "Customize",
    "editTitle": "Edit template",
    "variables": "Available variables",
    "subjectEn": "Subject (English)",
    "subjectAr": "Subject (Arabic)",
    "bodyEn": "Body (English)",
    "bodyAr": "Body (Arabic)",
    "active": "Active"
  },
  "categories": {
    "title": "Categories",
    "subtitle": "Manage ticket categories and subcategories per department.",
    "department": "Department",
    "category": "Category",
    "subcategory": "Subcategory",
    "actions": "Actions",
    "create": "Add category",
    "createTitle": "New category",
    "editTitle": "Edit category",
    "createSubTitle": "New subcategory",
    "editSubTitle": "Edit subcategory",
    "editCategory": "Edit category",
    "inheritedSla": "Defaults to the parent category SLA. You can override it here.",
    "addSubcategory": "Add subcategory",
    "nameEn": "Name (English)",
    "nameAr": "Name (Arabic)",
    "slaPolicy": "SLA policy",
    "noSla": "None",
    "sortOrder": "Sort order",
    "confirmDelete": "Delete this category?",
    "confirmDeleteSub": "Delete this subcategory?"
  },
  "sla": {
    "title": "SLA policies",
    "subtitle": "Create and manage SLA policies across departments.",
    "department": "Department",
    "departments": "Departments",
    "name": "Policy",
    "nameEn": "Name (English)",
    "nameAr": "Name (Arabic)",
    "response": "Response time",
    "resolution": "Resolution time",
    "status": "Status",
    "active": "Active",
    "inactive": "Inactive",
    "minutesSuffix": "min",
    "create": "Add policy",
    "createTitle": "New SLA policy",
    "editTitle": "Edit SLA policy",
    "selectDepartments": "Select one or more departments",
    "departmentRequired": "Select at least one department",
    "allDepartments": "All departments",
    "confirmDelete": "Delete this SLA policy?"
  },
  "audit": {
    "title": "Audit logs",
    "total": "{{count}} entries",
    "empty": "No audit log entries on this page.",
    "loadError": "Could not load audit logs. Please try again.",
    "forbidden": "You do not have permission to view audit logs. Ask an administrator to grant an audit role.",
    "unauthorized": "Your session expired. Sign in again.",
    "unexpectedResponse": "Unexpected response from the server.",
    "columns": {
      "event": "Event",
      "resource": "Resource",
      "user": "User",
      "when": "When"
    },
    "systemUser": "System",
    "pagination": {
      "previous": "Previous",
      "next": "Next",
      "page": "Page {{current}} of {{last}}"
    }
  }
}